Marketing Dashboard Campaign

This project focuses on building a dynamic dashboard for analyzing marketing campaigns. It covers data extraction, profitability analysis, A/B testing, and campaign comparisons, using Power BI for interactive visualizations. The dashboard provides actionable insights to optimize marketing strategies and boost ROI. Dive into the data-driven story and see how informed decisions are made. Explore the full project on GitHub for details and visual examples.

Unified Consumer Behavior & Revenue Insights Report

I developed an integrated set of dashboards using Power BI to analyze e-commerce consumer behavior. The project is built on a comprehensive Kaggle dataset that includes customer demographics, purchasing patterns, and sales performance. My objective was to provide a holistic view of the customer journey and revenue dynamics by linking detailed demographic analysis with purchasing behavior.

Jamb-Exam-Peformance-Aanalysis

How do school type, teacher quality, and study habits impact JAMB performance? This project explores insights from 5,000 students, visualized using Power BI to uncover success factors. The analysis highlights trends in study hours, school performance, and score distribution to guide educational improvements.

Call Centre performance Metrics

In today’s customer-driven world, call centers play a critical role in ensuring seamless customer support and service delivery. To enhance operational efficiency and customer satisfaction, businesses need actionable insights derived from data. This Power BI dashboard provides a comprehensive analysis of call center performance, focusing on key metrics such as call handling efficiency, agent performance, customer satisfaction, and call resolution trends. By leveraging interactive visualizations, this report offers a data-driven approach to monitoring call center effectiveness and identifying areas for improvement. Project Objective The goal of this dashboard is to track, analyze, and optimize call center operations by visualizing critical KPIs, helping decision-makers make informed choices that enhance service quality and efficiency. Key Features: ✔ Customer Satisfaction Monitoring – Average satisfaction rating analysis ✔ Call Handling Insights – Answered vs. abandoned calls, call resolution rates ✔ Agent Performance Metrics – Calls answered, response speed, and efficiency rankings ✔ Call Volume Trends – Monthly breakdown for better resource allocation This project showcases my ability to transform raw data into actionable insights using Power BI, highlighting my expertise in data visualization, business intelligence, and performance analytics.